Cleaners Brentford Privacy Policy
This Privacy Policy explains how Cleaners Brentford collects, uses, stores, and protects personal data relating to customers in the Brentford area. It also describes the rights you have under the UK General Data Protection Regulation and the Data Protection Act 2018. This policy applies to all Cleaners Brentford customers in the area who use our cleaning and related services, whether as residential or commercial clients.
Data Controller
Cleaners Brentford is the data controller for the personal data described in this Privacy Policy. As data controller, we determine the purposes and means of processing your personal data and are responsible for ensuring that such processing complies with applicable data protection laws.
Personal Data We Collect
We collect and process different categories of personal data depending on how you interact with Cleaners Brentford and which services you use. The main categories of personal data we may collect include:
Identification and contact details such as your full name, billing address, service address, and any other contact details you choose to provide, such as a secondary contact person.
Service and booking information such as details of the services you request, preferred dates and times for bookings, access instructions, information about the property type and size, and any special cleaning requirements.
Payment and transaction data such as information necessary to process payments and issue invoices, including amount paid, payment method, and transaction history. We do not store full payment card details; these are processed by secure payment providers acting as our processors.
Communication data such as records of your communications with us, including enquiries, complaints, feedback, and any other correspondence relating to our services.
Technical and usage data such as information collected when you use our website, including log data, basic device information, and general usage statistics. This is collected to help us improve our website and the services we offer.
How We Collect Personal Data
We may collect your personal data directly from you when you contact us, request a quote, make a booking, enter into a contract for cleaning services, or otherwise interact with Cleaners Brentford in person, by phone, or online.
We may also collect personal data from third parties acting on your behalf, such as property managers, landlords, or letting agents, where they arrange cleaning services for a property you own, rent, or occupy and lawfully share your details with us.
Lawful Bases for Processing
We process your personal data only when we have a lawful basis to do so under applicable data protection laws. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We process your data when it is necessary to enter into or perform a contract for cleaning or related services, including handling bookings, delivering the service, issuing invoices, and managing your account.
Compliance with legal obligations. We process certain data to comply with legal and regulatory requirements, such as accounting rules, tax laws, and consumer protection legislation.
Legitimate interests. We process personal data where necessary for our legitimate business interests, provided that these are not overridden by your rights and interests. Legitimate interests include managing and improving our services, handling customer enquiries, ensuring security, preventing fraud, and maintaining business records.
Consent. In limited cases, we may rely on your consent, for example for certain forms of marketing communications where consent is required by law. When we rely on consent, you are free to withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How We Use Your Personal Data
We use the personal data we collect for the following purposes:
To provide and manage cleaning services, including processing bookings, scheduling cleaners, and tailoring services to your requirements.
To communicate with you about your bookings, changes to services, service reminders, and updates to our terms or policies.
To process payments, issue invoices, manage refunds where applicable, and maintain accurate financial records.
To respond to your questions, requests, and complaints and to provide customer support.
To manage our relationship with you, including requesting feedback and notifying you of important information about our services.
To improve our services and business operations, including analysing service usage and customer feedback to enhance quality and efficiency.
To protect our business and customers, including preventing fraud, ensuring site and system security, and enforcing our contractual rights.
Data Sharing and Processors
We may share your personal data with selected third parties where necessary for the purposes described in this Privacy Policy, and always in accordance with data protection laws. These third parties act as data processors or, in some circumstances, as separate controllers.
Service providers and processors. We may engage third party service providers to support our operations. These may include payment processors, information technology and system support providers, scheduling and booking platforms, cloud hosting providers, and professional advisers. These providers may only process your personal data on our instructions and must implement appropriate technical and organisational measures to protect it.
Cleaners and subcontractors. Where we work with individual cleaners or subcontractor teams, we may share necessary contact and service information so they can deliver the services at your property. They are required to handle your personal data securely and only for the purpose of providing the requested service.
Legal and regulatory authorities. We may disclose personal data where required to comply with legal obligations, court orders, or lawful requests from regulatory or law enforcement authorities.
Business transfers. In the event of a business sale, merger, or reorganisation, your personal data may be transferred as part of the relevant transaction, subject to appropriate safeguards and continued protection under this Privacy Policy or a policy with similar standards.
International Data Transfers
Where we transfer personal data outside the United Kingdom or the European Economic Area, we will ensure that appropriate safeguards are in place to protect your data in accordance with data protection law. These may include the use of standard contractual clauses, adequacy decisions, or other legally recognised mechanisms.
Data Retention
We retain your personal data for no longer than is necessary for the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.
Service and account data, including booking records and basic contact details, are generally retained for as long as you remain an active customer and for a reasonable period afterwards to manage our relationship, respond to potential queries or complaints, and comply with legal obligations.
Financial and transactional records are retained for the periods required by tax and accounting laws.
Where we rely on your consent for processing, we may retain relevant data until you withdraw your consent or until it is no longer needed for the purpose for which it was collected, whichever occurs first, subject to any legal requirements to keep data for longer.
When personal data is no longer needed, we will securely delete, anonymise, or otherwise dispose of it.
Your Data Protection Rights
As a data subject under the UK General Data Protection Regulation, you have certain rights in relation to your personal data. These rights include:
Right of access. You have the right to request confirmation of whether we process your personal data and to obtain a copy of the personal data we hold about you, together with certain information about how we use it.
Right to rectification. You have the right to request correction of any inaccurate or incomplete personal data we hold about you.
Right to erasure. In certain circumstances, you have the right to request that we delete your personal data, for example where it is no longer necessary for the purposes for which it was collected or where you withdraw consent and no other legal basis for processing applies.
Right to restriction of processing. You may have the right to request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to its processing.
Right to data portability. Where the processing is based on your consent or on a contract and carried out by automated means, you may have the right to receive your personal data in a structured, commonly used, and machine-readable format and to have it transmitted to another controller, where technically feasible.
Right to object. You have the right to object to processing of your personal data that is based on our legitimate interests, including profiling related to such interests. We will stop processing your data unless we can demonstrate compelling legitimate grounds that override your interests, rights, and freedoms, or where the processing is required for the establishment, exercise, or defence of legal claims.
Rights relating to automated decision-making. You have the right not to be subject to a decision based solely on automated processing, including profiling, which produces legal or similarly significant effects on you, unless certain conditions apply.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your rights have been infringed. We would, however, appreciate the opportunity to address your concerns directly in the first instance.
Security of Your Personal Data
We take appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These measures include access controls, secure data storage, and regular review of our data handling practices. While we strive to protect your personal data, no system can be completely secure, and we cannot guarantee absolute security.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service offerings. Any updated version will apply to all current and future interactions with Cleaners Brentford from the date of publication. We encourage you to review this policy periodically so that you remain informed about how we protect your personal data.
